Our Guarantee:

We guarantee the items you purchase will reach you in good condition. If they do not or you are not completely satisfied with them for any reason, please return the item to us (within 30 days of receipt) and we will replace or refund the full cost of the item. Shipping and handling expenses are not subject to refund unless the item was damaged or we shipped you the wrong product. If so, we will absorb the costs to send you the correct item.

PRIVACY POLICY

We take our customers privacy seriously and we will only collect and use your personal information as outlined in this privacy statement. Whenever you provide personal information through access to, or usage of, the Byron bay doggie treats Pty Limited (Byron bay doggie treats) website, other Byron bay doggie treats branded communication channels (e.g. Facebook, Twitter etc.) or through our Terms and Conditions Trade, you consent to the collection, use and disclosure of that information in accordance with the provisions of this privacy statement.

PERSONAL INFORMATION COLLECTED

Byron bay doggie treats may collect your personal information on a number of instances. The personal information we collect will vary depending on the purpose for which it is to be used. Personal information may include, but is not limited to, your:

• Name

• Delivery Address

• Email Address

• Telephone Number

• Mobile Number   

• Method of payment

If you do not provide us with your personal information, it may not be possible for us to provide you with the goods that depend on the collection of that information.

COLLECTION OF PERSONAL INFORMATION

We collect personal information in a number of ways, including:

• When you open a Trading Account

• When you place an order with us

• When you register your details with us

• When you visit our website.

When you visit the Byron bay doggie treats website, we may automatically record information that your browser sends whenever you visit a webpage. This data may include:

• Your computer’s IP address

• Browser type

• Webpage you were visiting before you came to our site

• The pages in the Byron bay doggie treats website you visit

• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

USE OF PERSONAL INFORMATION

The personal information we collect from you may be used in some or all of the following ways:

• To deliver the products you have purchased from Byron bay doggie treats

• To complete other transactions with you or on your behalf

• To update you on the delivery of the product and for customer support purposes

• To provide you with relevant product information

• To protect against fraud or theft

• To provide offers that may be of interest or benefit to you

• To customise future shopping for you and improve our store.

We may use your personal information for any other purpose related to the above if the related purpose would be within your reasonable expectations, or for any other purpose to which you give your express or implied consent, or as otherwise provided by privacy laws.

When you provide us with your email address and/or contact details on the Byron bay doggie treats website or other Byron bay doggie treats branded communication channels (e.g. Facebook, Twitter etc.)  , we may also use your personal information to send you information, marketing and/or promotional materials from time to time. You can unsubscribe from this information at any time by using the unsubscribe function within the electronic marketing material.

UPDATING YOUR PERSONAL INFORMATION

You can update your personal information anytime by accessing your account on the Byron bay doggie treats website.

SECURITY OF YOUR PERSONAL INFORMATION

Byron bay doggie treats will take all reasonable steps to ensure that all information collected will be stored safely and securely.

We protect your personal information by:

• Restricting access to personal information

• Securely destroying your personal information when it’s no longer needed for our record retention purposes

 

DISCLOSURE OF PERSONAL INFORMATION

Byron bay doggie treats may disclose your personal information to those of its affiliates and related companies that agree to treat it substantially in accordance with this privacy statement.

Byron bay doggie treats will not, without your permission, disclose your personal information to unaffiliated third parties except that Byron bay doggie treats reserves the right to disclose your personal information to (and you hereby consent): (i) third party service providers for purposes related to supporting our business (including fulfilment services and delivery services) and providing you with information that may be of interest to you (unless you have opted not to receiving such information) in which case Byron bay doggie treats will require such third parties to agree to treat it substantially in accordance with this privacy statement; and (ii) to third parties in connection with the sale, assignment or other transfer of the business of this website to which the information relates, in which case Byron bay doggie treats will require any such buyer, assignee or transferee to agree to treat it substantially in accordance with this privacy statement.

Byron bay doggie treats will otherwise only release your personal information to unaffiliated third parties in the following limited circumstances to the extent permitted by law: (i) if required by law; (ii) to protect the property rights of Byron bay doggie treats, its affiliates and/or related companies.

Byron bay doggie treats may disclose aggregated information which does not allow you to be personally identified to its affiliates and related companies and to unaffiliated third parties.

ABOUT BREACHES OF PRIVACY

If you believe that your privacy has been breached please contact us at jen@byronbaydoggietreats.com and we will resolve the issue.

 

CHANGES TO THE PRIVACY STATEMENT

Byron bay doggie treats reserves the right to modify and change this privacy statement at any time. Any changes to this privacy statement will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at jen@byronbaydoggietreats.com.DELIVERY

Delivery times generally range between 2- 5 business days for most metropolitan areas and up to 10 business days for some regional areas.   Byron bay doggie treats uses a variety of methods to deliver based on the best time and cost for your specific address.  In some instances, you may be asked to sign for receipt of your goods. 

We use courier services to ship your order and therefore you must supply a street address, as PO boxes are unable to be delivered to. Our couriers that deliver your order do not have a standard or set time of the day that goods are delivered. Delivery times are generally during business hours. During your checkout process there will be a special delivery instructions comment box, if you have any special requests.  We strive to provide the best customer service but can’t guarantee that your special requests will be fulfilled.  Delivery times may be subject to the availability of stock and conflict with public holidays, so in some instances you order may be delayed due to these conditions.

Please check the website of the courier named in your invoice, with your tracking number, to receive up to the minute advice on the status of your shipment.

DELIVERY

Delivery times generally range between 2- 5 business days for most metropolitan areas and up to 10 business days for some regional areas.   Byron bay doggie treats uses a variety of methods to deliver based on the best time and cost for your specific address.  In some instances, you may be asked to sign for receipt of your goods. 

We use courier services to ship your order and therefore you must supply a street address, as PO boxes are unable to be delivered to. Our couriers that deliver your order do not have a standard or set time of the day that goods are delivered. Delivery times are generally during business hours. During your checkout process there will be a special delivery instructions comment box, if you have any special requests.  We strive to provide the best customer service but can’t guarantee that your special requests will be fulfilled.  Delivery times may be subject to the availability of stock and conflict with public holidays, so in some instances you order may be delayed due to these conditions.

Please check the website of the courier named in your invoice, with your tracking number, to receive up to the minute advice on the status of your shipment.

REFUNDS / RETURNS

Satisfaction guarantee and returns policy

We know that your dog will love the Byron bay doggie treats treats and essentials range. If, you’re unhappy with your purchase, believe the goods are faulty, or the goods are not as described, then please return the unused portion of your goods to us at PO Box 1735, byron bay NSW 2481, outlining the reason you are unhappy with your purchase, along with a copy of your receipt and your contact details for a full refund of your purchase price.

We value your business but caution that once a transaction has been processed on our website you are not able to cancel your order.   You may, however, contact us to change incorrect information (e.g. your address) that is essential to your order being delivered.